Privacy Policy
Overview
This Privacy Policy covers the business profiles known as Karen Burchell Healthy Life and Karen Burchell: Living Life Naturally. It also applies to my website https://www.karenburchellhealthylife.com
Karen Burchell Health Life is committed to providing you with quality services. This policy outlines our ongoing obligations to you with respect to how we manage your personal information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (hereafter referred to as the Privacy Act). The APPs govern how we collect, use, disclose, store, secure and dispose of your personal information.
We Respect Your Privacy
We take your privacy seriously and take measures to provide all visitors and users of our website with a safe and secure environment.
We understand that you value your privacy and want your personal information kept secure. This policy provides detailed information on when and why we collect personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure.
We are committed to maintaining the trust and confidence of all visitors to our website.
What is Personal and Sensitive Information?
Personal information is information or an opinion that identifies an individual.
Sensitive information is defined in the Privacy Act to include information or opinions about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
The only sensitive information we use is when using third-party analytics to help us understand our clients better and improve our services, e.g., age, country, etc.
Why We Need, Collect and Use Your Personal Information.
Karen Burchell Healthy Life needs, collects and uses your personal information to:
Conduct our business.
Provide our products and services.
Improve our products and services.
Settle disputes.
Provide client support.
Provide information to our clients.
Provide content when you opt in, including signing up for a mailing list.
Send marketing offers you have opted in to receive, and
Where required or authorised by law.
We may collect personal information about individuals who are not clients of our business, but whose personal information is given to us on a referral basis or otherwise.
When you use our website, we may collect personal information about you. The nature of the information and services you access through our website will determine what information we collect and use.
We will record your email address if you send us an email.
The kind of information collected includes, but is not limited to:
Your name
Postal address
Email address
Contact details
Any other information needed to provide the product or service you require.
Why We May Disclose Your Personal Information
Your personal information may be disclosed in a limited number of circumstances, including the following:
Third parties where you consent to the use or disclosure; and
Where required or authorised by law.
We will not sell, rent, or share your personal information or our email lists with third parties without your explicit consent.
Cookies
We may set and access cookies on your computer. Cookies are small pieces of data stored by your web browser on your computer when you visit most websites. Cookies provide our system with the basic information required to provide the services you are requesting. Cookies can be cleared at any time from your internet browser settings.
Website Comments
Website users can submit comments on blog posts or certain pages on our website. When comments are submitted, you can use aliases or information that hides your identity.
When a comment is submitted, we store the details (name, email, website) that you provide. These details are stored so we can display your comment to you and anyone viewing the comment sections on the site. We do not verify the information entered, nor do we require verification.
Third Parties
There may be some circumstances where your IP address, geographic location, and other browser-related details may be shared with third-party companies for analytical purposes.
When someone visits our website, we use one third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. This allows us to track metrics such as the number of visitors to different parts of the site and interactions with the site. This information is processed in a way that does not identify anyone.
We do not make, nor allow Google to make, any attempt to identify visitors to our website.
We may also use third-party businesses to provide products and services, e.g., PayPal, and others. This policy does not apply to the practices of these third-party businesses. We do not guarantee that website links to authorised third parties will follow our privacy policy, and you will need to agree to their privacy policies.
To provide the best user experience on our website, we use other third-party services to ensure your visits are in a safe and protected environment.
Where it is reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances, we may be provided with information by third parties. This information comes from public forums, and any personal information must be approved and supplied by you.
Access to Your Personal Information
In most situations, you may access the personal information we hold about you. We will handle requests for access to your personal information under the provisions and guidelines set out by the Australian Privacy Principles.
We will deal with all requests for access to personal information as quickly as possible; however, requests for large volumes of information or information that is not currently in use may require more time before we can respond.
We will not charge any fee for your application for access request, but may charge a fee if we incur a cost to retrieve your information or provide a copy of your personal information.
You may request access to the personal information we hold about you to either view, amend or delete the information, subject to certain exceptions. One exception would be a request to delete information before the statutory minimum for records to be held for 7 years. If you wish to access your personal information, please contact us in writing.
To protect your personal information, we may require identification from you before releasing the requested information.
In some cases, we may refuse to give you access to the personal information we hold about you. This includes, but is not limited to, circumstances where giving you access would:
be unlawful
have an unreasonable impact on other people’s privacy
prejudice, an investigation of unlawful activity, or
contribute to unlawful activity.
Maintaining the Quality of Your Personal Information
It is important to us that your personal information is up to date. We will take reasonable steps to ensure that your personal information is accurate, complete, and current.
If you find that any information we hold is not up to date, incomplete or inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Data Retention and Security of Personal Information
Your personal information is stored in a manner that reasonably protects it from misuse, loss and unauthorised access, modification, or disclosure.
When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information.
However, most personal information must be stored in client files, which will be kept for a statutory minimum period of 7 years.
Changes to Our Privacy Policy
From time to time, it may be necessary for us to revise/change our privacy policy. However, any changes will be under the Privacy Act 1988 and the Australian Privacy Principles.
By continuing to access or use our services, you agree to be bound by the terms of our Privacy Policy.
Contacting Us about Your Personal Information
Karen Burchell of Karen Burchell Healthy Life is the data controller of your personal information.
If you have any queries or would like more information about the way we manage your personal information or are concerned that we may have breached your privacy, please get in touch with us by email at info@karenburchellhealthylife.com.
If you require further information about the Privacy Act 1988 and the Australian Privacy Principles, this can be obtained from the website of the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.